Asili utilises Swordfish Debt Collection Software to manage the debt collection workflows, staff and communications. Swordfish is used by banking systems such as FNB, RNB and Nedbank. Swordfish's simplicity and intuitive interface allows improved work flows and increases volume making it feasible for us to manage larger portfolios, the sms, e-mail and digital imaging module contributes to a clutter free call center environment.
Swordfish is integrated into our telephony system and operates on either predictive dialling mode or automated dialling allowing us to either decrease outbound volumes to increase inbound volumes and verse vice.
Swordfish has over 140 customizable reports, which allows us to analyse our collections data as and when required. The reports vary from payment reports, action histories, campaign actions, client overview, and debtor's details. All reports may be drawn on a portfolio level or individual account. There are several performance management tools which provide accurate statistics over collector activities and group performance.